Cant register Quickbooks Pro 2011 after reinstallation Recently I lost my hard drive and had to reinstall the system and reload QB2011. When I start QB I am reminded to register it.

If I click on Begin Registration, I get the 'Contacting Intuit' message then QB crashes (appcrash in QBW32.EXE). Same thing happens of I got to Help -->Register Quickbooks. I have tried removing and reinstalling QB as per the knowledgebase and this did not help. I have also tried using article HOW12406 to delete the entitlement file and this did not help either.

I also note that under Update Quickbooks the status of maintnence releases is 'Error 500'. I was able to apply the current QB2011 update by manually installing it from the Intuit website.

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Does anyone know how to resolve the issue with QB crashing when I try and register the product? I am guessing that the '500' error is also related to this issue. I am using Windows 7 and IE9, in the exact same confiuration I was running on the previous system. Thanks in advance. People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses.

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